Call us: 0203 637 2663

Why us

You may think you have seen it all before, an online furniture store selling directly from the manufacturer to the consumer with no middlemen at lower than retail prices. Well in truth that part may be the same as some of our competitors but fortunately that is where the similarities end.


High quality

There are many online companies out there selling furniture which look great in pictures at low prices, so it can be easy to be fooled into thinking you are getting a bargain.

At Fern & Grey, we put a huge emphasis in design, quality and value. To highlight our point, below are images of two dining chairs. One is a dining chair from our Tricia range, and the other is a similar looking cheaper product.

Construction- our Tricia chair has been constructed with 7 layers of finishing as opposed to the 5 layer finish of the other product. The semi built up nature is appreciated with hidden screws unlike the other chair which is clearly knocked down. It is clear to see the extra workmanship gone into the round smooth design.

 

            

 

Seat- curve design for comfort versus flat design.

     



From afar they may appear similar in design but if you look closely you can see differences in the quality of finish and construction. 

     

With Fern & Grey you can have confidence that your purchase will not only look the part but will stand the test of time.


30 day returns
We are so confident in the products we sell that unlike most competitors that offer 7 or 14 day returns policies, we will happily take back anything ordered within 30 days that does not meet your expectation. Read our Terms and conditions for more information.


Customer service
We pride ourselves on our customer service so if you have any questions please use our live chat facility or email our team on cs@fernandgrey.com. We have a policy of responding to emails within 2hrs of receipt during business hours (usually faster). Our business hours are Monday - Friday, 9am-5pm.


Express delivery
We try and hold as much stock as we feasibly can to help quicken the delivery process. As most of our other products are kept in stock in our UK warehousing facility, this enables us to deliver goods to your door within 7 days. Read more about our Delivery.


Secure payment
We take card security very seriously so we use industry standard SSL technology to ensure that your credit card information is encrypted when a payment is made.

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